Day One:

Becoming a great communicator – What does it mean and what does it take?

  • Learn how perception filters affect how others understand what you have to say
  • Discover the 3 critical factors that determine how others receive your message
  • Understanding the nonverbal messages you send and how they are received by others
  • Learn the 5 steps you can take to maximize your communication effectiveness
  • How to choose the right medium for your communication
  • Identify the critical difference between face-to-face and phone communication you must consider to communicate effectively on the phone
  • The biggest mistake many busy people make when communicating and how you can avoid it
  • Why it is dangerous to generalize communication techniques and what you should do instead
  • How you can rise above the noise in your receivers world using Intentional Communication strategies
  • Learn the difference between passing information on and effectively communicating

Understanding Different Communication Styles

  • Identify the may ways that different communication styles impact both results and relationships
  • Learn to recognize other communication styles
  • Apply adaptive communication principles to communicate with people who have different styles so that they hear you, understand you, and take action

Understanding the emotional barriers to successful communication and how you can overcome them

  • Learn to recognize the signs of stress for each style that hinder effective communication
  • 5 ways to communicate more effectively – even when stressed!
  • Identify your personal hot-buttons and ways that you can keep them in check
  • Understand other people’s hot-buttons and how you can avoid triggering them
  • What to do when the other person already has their buttons pushed – communicating with someone who is angry

Day Two:

Reviewing Day 1 and Setting Up Day 2

Developing Influence and Persuasion Power with Diplomacy, Credibility and Trust

  • Identify the barriers to influence and how you can overcome them
  • Understand what it takes to persuade someone to take action
  • Use the power of unqualified respect to bridge differences, ensure understanding, and create results
  • Learn the 4 components of trust, how they affect your influence, and how to build them into your communication strategies
  • Understand the two different ways that people view trust and how this difference impacts the way they respond to your requests
  • 6 ways to make your communication more powerful, persuasive and memorable
  • Understanding the critical difference between influence and manipulation and how it affects communication effectiveness
  • Learn how to communicate with others in ways that move them to action
  • How you can use Communication Loops for clarity, understanding and effectiveness
  • Learn the 2 questions you can use to make sure you understand and are understood

Listening…A Key Component of Communication

  • Why listening is an essential component of effective communication
  • Develop mutual respect and understanding through better listening skills
  • Understand the biggest listening barriers you face and their impact on effective work relationships
  • Identify your personal barriers to effective listening and learn to overcome them
  • Learn strategies for overcoming other people’s listening barriers so that you can get your message heard and acted on

Effective Communication in Writing

  • Learn the differences between written communication and spoken communication that you must consider to successfully communicate in writing
  • Understand the difference between reading on paper and reading on electronic screens that you must consider when communicating by email
  • How to adjust the way you write to fit how people read different forms of writing.
  • How to craft emails that get read, understood, and acted on
  • Learn the clues to look for so that you know when to shift away from email to make your communications more effective